TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern the provision of meal services by NutriChulha (“Company”, “we”, “us”) to its customers (“Customer”, “you”). By placing an order, you agree to be bound by these Terms.

1. ORDERING AND ACCOUNT TERMS

1.1 Order Cut-Off Timelines
(a) Lunch Orders: Must be placed, modified, or cancelled no later than 8:00 PM on the preceding day.
(b) Dinner Orders: Must be placed, modified, or cancelled no later than 12:00 PM on the same day.

Any request beyond the applicable cut-off shall not be entertained.

1.2 Service Availability
The Customer shall confirm delivery feasibility within the intended service area prior to placing an order. The Company does not guarantee serviceability in all locations.

1.3 Pricing
The minimum charge per meal shall be ₹60, exclusive of applicable delivery charges and any additional costs for customised services.

1.4 Customised Meals
Requests for meals tailored to allergies or specific dietary requirements shall be subject to feasibility and may attract additional charges at the sole discretion of the Company.

1.5 Wallet Credits
All wallet credits issued by the Company shall remain valid for a period of 6 months from the date of issuance, unless otherwise specified. Expired credits shall not be reinstated.

1.6 Right to Refuse or Discontinue Service
The Company reserves the right, at its sole discretion, to refuse, suspend, or discontinue service to any Customer, with or without notice, for operational, commercial, or compliance reasons.

2. DELIVERY TERMS

2.1 Delivery Partners
Deliveries shall be undertaken through third-party service providers, including Mumbai dabbawalas and other logistics partners.

2.2 Delivery Charges
A delivery fee of ₹40 per order shall be applicable for both lunch and dinner.

2.3 Delivery Windows
(a) Lunch: 12:30 PM to 1:30 PM
(b) Dinner: 7:30 PM to 9:00 PM

These timelines are indicative and not guaranteed.

2.4 Restricted Access Deliveries
Where access to the delivery location is restricted, delivery shall be deemed complete upon handover at the nearest accessible point, including but not limited to security gates or reception areas.

2.5 Non-Service Days
Services may not be available on Sundays, public holidays, or during events beyond the Company’s control, including strikes, natural disturbances, or other force majeure events.

2.6 Force Majeure
The Company shall not be liable for any failure or delay in performance arising out of events beyond its reasonable control. In such cases, no refund obligations shall arise, and prepared meals may be redistributed at the Company’s discretion.

2.7 Delivery Liability
The Company acts as an intermediary for delivery services and shall not be liable for delays, losses, or damages attributable to third-party delivery partners.

3. FOOD QUALITY AND HANDLING

3.1 Packaging
Meals are cooled prior to packaging to prevent leakage. Customers are advised to reheat meals before consumption.

3.2 Consumption Timeline
Meals must be consumed within 4 hours of delivery. The Company disclaims all liability for consumption beyond this period.

3.3 Tampering
In the event of suspected tampering, the Customer shall refrain from consumption and notify the Company immediately. Failure to report promptly may result in denial of any claim.

3.4 Nature of Food
Meals are predominantly vegetarian unless explicitly stated otherwise.

4. GENERAL PROVISIONS

4.1 Service Suspension
The Company may suspend or modify services due to operational requirements, emergencies, or other unforeseen circumstances, with reasonable notice where practicable.

4.2 Non-Transferability
Orders are non-transferable and may not be reassigned, rescheduled, or deferred without prior written approval from the Company.

4.3 Limitation of Liability
To the fullest extent permissible under applicable law, the Company shall not be liable for any indirect, incidental, or consequential damages, including delays caused by traffic, weather, or third-party actions.

4.4 Amendments
The Company reserves the right to amend these Terms at any time. Continued use of services shall constitute acceptance of such revised Terms.

5. CUSTOMER SUPPORT

• Phone: +91-9958064609

• Support Line: 011-69653856

• Website: nutrichulha.in

6. REFUND POLICY

6.1 Cancellation Prior to Dispatch
Cancellations made within the prescribed timelines and prior to dispatch shall be eligible for a refund, which shall be issued exclusively in the form of NutriChulha Wallet credits.

6.2 Post Cut-Off Cancellations
Cancellations requested after the applicable cut-off timelines shall not be eligible for any refund, on account of procurement, preparation, and allocation of resources.

6.3 Non-Delivery Attributable to the Company
In the event of non-delivery due to reasons solely attributable to the Company, the full order value shall be credited to the Customer’s wallet within a reasonable period following verification.

6.4 Force Majeure and External Disruptions
No refunds shall be issued for non-delivery arising from events beyond the Company’s control, including but not limited to adverse weather conditions, strikes, access restrictions, or governmental actions.

6.5 Defective or Incomplete Orders
Any claim regarding damaged, defective, or incomplete orders must be raised immediately upon delivery. The Company reserves the right to assess such claims and determine, at its sole discretion, the extent of any refund or credit.

6.6 Mode of Refund
All refunds shall be processed solely as wallet credits. No cash or bank transfers shall be made under any circumstances. Wallet credits shall be subject to the validity terms specified herein.

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.